Client Engagement & Support Officer (0.6EFT)

Twelve month contract

AgBiz Assist Ltd provides rural financial counselling services to primary producers and small rural businesses experiencing financial hardship.
The Client Engagement and Support Officer (CE & SO) position will provide a range of support to our Rural Financial Counselling Service Program.

Client Engagement: Informing farmers and small rural businesses of available assistance, service promotion including social media.
Client Support: Assist with client intake, client record management, support RFC’s with case management to help people access Government assistance and provide support to the management team and general office administration.
You will need experience in service promotion, be familiar with social media, excellent communication skills, have good IT and administration skills and be able to work with people experiencing financial hardship and stress. An understanding of family farming and/or small business management is desired. A current driver’s licence and police check is essential. Additional hours may be available, you must be able to work Thursdays and Fridays.
The position is fixed term for 12 months funded by the Australian Government.


1. Knowledge of human services and case management. Ability to support people to access Government support and develop and maintain local service systems contacts and networks.
2. Demonstrated skills in dealing with people who are experiencing stress (financial and emotional).
3. Knowledge of financial information, budgets and cash flows.
4. Demonstrated understanding of agri-business conditions particularly the dairy industry, rural issues, family own business and rural communities.
5. Demonstrated experience in client engagement and provision of service information
6. Relevant experience in office administration and business support. Demonstrated understanding of administrative functions and office practices, including organising and maintaining relevant documentation for meetings and minute secretary support to committees.
7. Demonstrated ability with IT, word processing, spreadsheets, presentation applications, email and databases.
8. Demonstrated ability to exercise initiative and discretion and to maintain a high level of confidentiality.
9. Demonstrated ability to manage varied and conflicting demands to agreed standards and timelines.
10. Excellent oral and written communication skills.
11. Working knowledge of Occupational Health & Safety & Environmental matters as they relate to work practices.
12. Understanding of and commitment to maintaining client privacy and confidentiality. Willingness to provide a National Police Check.
13. Current unrestricted Drivers Licence as some driving within the service region may be required.


Enquiries may be directed to Chris Howard, RFC Coordinator on 0427 546 642.

Please submit your application to This email address is being protected from spambots. You need JavaScript enabled to view it. including a resume, cover letter and a separate document addressing the selection criteria.

Download Position Description>>>

Download Employment Application Information>>>

Applications close midday 10 December 2018


Call 1300 834 775 to find out what assistance we may be able to provide you, or make an appointment with one of our experienced Rural Financial Counsellors.

AgBiz Group

ABA logo


AgBiz Care Logo 300

Contact Us

Rural Financial Counselling Service Victoria - North East.

Unit 1, Enterprise House

3 Stanley Street

Wodonga VIC 3689

PHONE: 1300 834 775


FAX: (02) 6100 6123